Frequently Asked Questions

If you have a question about any IOS Press products or services, we are here to help you.  We have gathered those that are most frequently asked on this page.

General

If you have a question for us that does not appear in any of the FAQ other sections on this page, you may find your answer here. If your question is not covered, please send an email to our customer service via our contact form.
  • How do I receive news updates from IOS Press?

    The best way to stay updated about your favorite IOS Press publication or product is to receive our newsletters delivered to your inbox. You can sign up or register your interest via our newsletters page.

  • I have a claim. What should I do?

    Check our Claims Policy to see if the requirements for submitting a claim are met. If so, reach out to our customer service team using this contact form, and mention your order number or our reference number, the postal address, and which volume/issue number you’re missing.
     

  • Where can I send my change of address?

    Reach out to our customer service team using this contact form, stating your old and new address (including postal/zip code). Please state the type of subscription that you have with us and provide as much information as possible in your message.
     

  • How does IOS Press archive publications?

    We believe that the permanent availability and the digital preservation of scholarly material are very important. All our publications are archived internally and on our publishing platforms, and we deposit all published journal articles and ebooks in external archiving services. These include CLOCKSS and the e-depot of the National Library of the Netherlands.

  • What is your VAT number?

    Our VAT number is NL008682410B01.

Authors

If you're an author and have questions about article submission and publication, rights and permissions, or publication fees, please check the frequently asked questions (FAQ) below. If it does not cover your question, please reach out to the book department or the journal department via the contact form.
  • How can I submit a book proposal?

    Please fill out a book proposal submission here.

  • I'd like to submit an article to one of your journals:

    Where can I find submission guidelines?
    Procedures differ between journals. Please check the author guidelines that are listed on the individual journal pages accessible via our journal catalog.

    What file types are accepted?
    The types of files to be submitted vary per journal. Instructions are provided in the author guidelines on the individual journal pages.

    Is there a publication fee?
    Some journals do have a publication fee and some don't. Fees are not charged for submitting a paper, only after acceptance. Please check the individual journal pages to find out whether the journal you wish to submit to has a fee. This will be stated in the author guidelines. If a fee is to be paid, you will be informed about how to pay it upon acceptance of your submission.

    I cannot afford to pay the publication fee. How can I request a waiver?
    Most IOS Press journals accept waiver requests from corresponding authors affiliated with institutions in low-income countries. For more information, see here.

    My funder mandates that my paper is published open access (CC BY or CC BY-NC), is it possible?
    If your manuscript is accepted, the corresponding author will receive a link to the author order form. Among the purchase options, you may indicate whether you would like your paper to be published open access and under which license. Upon receipt of your completed form, you will receive the invoice by email. Payment can usually be made by credit card or bank transfer and should be done as soon as possible to ensure no delay in the publication process. Before you make a payment, check to see if you are eligible for a discount or waiver of the open access fee via one of our institutional agreements. For more information, visit the IOS Press Open Library.

    Where can I find the copyright agreement?
    We offer various copyright licenses and these can be found on the Author Copyright Agreement page.

  • I submitted a paper to a journal. What is the current stage of my submission?

    For journals that use an online submission system, you can stay updated via the platform. The process varies per system, but you will always be able to find this information if you have the manuscript reference number. In case you do not have the reference number, please contact the journal editorial office (if this information is available on the journal page) or get in touch with our journals team via this contact form. In all messages, please include: title of the journal to which you submitted your paper, the title of your article, and the corresponding author’s name.

  • I received a decision letter that requests revisions (major or minor):

    How should I submit my revised paper?
    The submission of a revised paper must be done in the same way as the initial submission. Note that the required files may change for revised submissions, this information is available on the individual journal pages.

    I need a deadline extension to submit my revised paper. How can I request it?
    If you need more time to prepare the revision of your paper, you can always request it by contacting the journal editorial office (see below).

    I do not wish to revise my paper and would like to apply for a withdrawal. How can I request it?
    If you would like to withdraw your paper from the peer review process of one of our journals, you can always request it by either declining to revise, if the system gives you this option, or contacting the journal editorial office (see below).

    You can contact the editorial office of a specific journal directly using the option “send email” in Editorial Manager or the email address provided on the journal page (if this information is available). Alternatively, you can get in touch with our journals team via this contact form. Please provide the manuscript reference number and title of the journal.

  • My paper was rejected but I do not agree with the decision. How can I submit a rebuttal?

    If the journal to which you submitted your paper accepts rebuttals, you will find this information, and how to proceed, on the individual journal pages.

  • My paper was accepted for publication in a journal:

    When will it be published?
    Most of our journals publish papers on pre-press as soon as possible after acceptance. If the journal to which your article was accepted has a pre-press section, you should be able to see the proof article on the journal’s page in the IOS Press Content Library approximately 1 week after you received the article proof from the typesetter. The final publication of your article will depend on the publishing schedule of the specific journal. In case you need an official letter of acceptance, you may request it from our journals team via this contact form. Please inform us of the manuscript reference number, title of the journal, title of your article, and the corresponding author’s name.

    I did not receive the article proof. How long should I wait, and whom should I contact about it?
    The article proof is sent directly by the typesetter to the corresponding author informed in the manuscript. If you are a co-author, you will not receive the article proof. Proofs are usually sent 4–6 weeks after acceptance. If you did not receive your proof after this period, please get in touch with our journals team via this contact form. Please inform us of the manuscript reference number, title of the journal, title of your article, and the corresponding author’s name.

    I have problems with the payment of the publication fee. Who should I contact about it?
    If you have any problems with paying the publication fee, or if you need to change information submitted on the author order form, please send an email IOS Press Authorfees. Please inform us of the manuscript reference number, title of the journal, title of your article, and the corresponding author’s name.

  • My paper was published:

    The paper is currently a pre-press article. How can I cite it?
    In our pre-press module, articles are published online via the IOS Press Content Library prior to assignment to an issue and ahead of print so the latest research can be accessed more quickly. The pre-press articles are the uncorrected proof versions of the article and are published online shortly after the proof is created. Pre-press articles are fully citable by using the DOI number. As soon as the article is published in an issue, the pre-press version will be replaced by the updated final version that includes all author corrections and final bibliographic information. Individuals with access to a pre-press article will automatically have access to the final, updated version.

    The paper is on pre-press, but it does not have the volume, issue, and page information. When will this information be available?
    As soon as the article is published in an issue, the pre-press version will be replaced by the updated final version that includes all author corrections and final bibliographic information, i.e., volume, issue, and final page numbers.

    I did not receive the author copy. When will I receive it, and whom should I contact about it?
    The corresponding author of the paper will receive the author copy approximately 3 weeks after your paper is published in an issue. In case this period has passed and you still do not have the author copy, please contact our journals team via this contact form. Please inform us of the manuscript reference number, title of the journal, title of your article, and the corresponding author’s name. If you are a co-author, please contact the corresponding author of your paper, who can share the author copy with you for personal use.

    My paper was published, but it is not yet indexed in…
    Most databases index articles after they are published in an issue. If you cannot find your article in a specific database, please contact the journals team via this contact form. Please inform us of the manuscript reference number, title of the journal, title of your article, and the corresponding author’s name.

    My paper was published in an issue with closed access. Can I still pay the open access fee and have it converted to open access?
    Yes, the online version of your article can be converted to open access even after publication in an issue. Corresponding authors of a journal article receive an author order form along with the proofs of the article. This can be filled in and returned to us according to the instructions even after publication. Corresponding authors can get in touch with our journals department for further information via this contact form.

    I found important mistakes in my published paper. How can I request a correction?
    If you are an author or reader of an article published in one of our journals and you consider that a correction is required, please get in touch. Your message should clearly state your concerns and, in case it is related to an erratum or addendum, indicate which text/figure needs to be replaced/added. Please also include in your request the journal title and the reference number (or DOI number) of the article to which you are referring. Your message can be sent to our journals department via this contact form. Please read our Corrections Policy before submitting your request.

    How can I order reprints or a PDF (without watermark) of a journal article?
    Corresponding authors of a journal article receive an author order form along with the proofs of the article. This can be filled in and returned to us according to the instructions. Corresponding authors can contact our journals department via this contact form for further information.

    Do I have permission to share preprint, postprint, and publisher’s PDF articles?
    Authors of book and journal articles are permitted to self-archive and share their work through institutional repositories, personal websites, and preprint servers. Authors may also make copies of their article for non-commercial purposes, such as for teaching or presenting at conferences. Authors have the right to use excerpts of their article in other works written by the authors themselves without seeking permission, provided that the original work is properly cited. The consent for sharing an article, in whole or in part, depends on the version of the article that is shared, where it is shared, and the copyright license under which the article is published. Please read our Article Sharing Policy for further information.

Reviewers

Do you have questions about being a reviewer for our journals? Read on to see if we have you covered. If not, just use the contact form and submit your question to the journals team and we'll help you find the answer.
  • I accepted an invitation to review a journal manuscript, but I need a deadline extension to submit my review. Whom should I contact about it?

    If you need more time to prepare a review report, you can always request it by contacting the journal editorial office directly using the option “send email” in Editorial Manager, or the email address provided on the journal page (if this information is available). Alternatively, you can get in touch with our editorial department via this contact form. Please provide the manuscript reference number and the title of the journal.

  • I accepted an invitation to review a journal manuscript, but I am not available to review the paper anymore:

    May I ask a colleague to review on my behalf?
    In most cases you are not allowed to share information about an article under peer review, hence you cannot ask a colleague to review a paper on your behalf. If you are no longer available to review it, please contact the journal editorial office (see below).

    May I suggest a colleague to review?
    Yes, you may provide suggestions to the editor. Please contact the journal editorial office (see below).

    How can I decline an invitation to review?
    If you have already accepted an invitation to review a manuscript, but you are no longer available to review it, please contact the journal editorial office (see below).

    You can contact the journal editorial office directly (if this information is available on the journal page) or our editorial department via this contact form. Please provide the manuscript reference number and the title of the journal.

  • I found out that there are conflicting interests, and I cannot provide an impartial review. How can I decline the invitation?

    If a potential conflict of interest impedes you from making an impartial scientific evaluation, please decline the invitation to review. Where possible, inform the editor about your reason for declining. If you have a conflict but feel that it does not prevent you from making a proper judgment, you must disclose the nature of this conflict in confidential comments to the editor. Please contact the journal editorial office directly (if this information is available on the journal page) or our editorial department via this contact form. Please provide the manuscript reference number and the title of the journal.

  • I reviewed a paper and would like to have a certificate. How can I request it?

    We greatly appreciate your collaboration as a reviewer. To acknowledge your involvement, journals may provide a certificate. If you would like to have a review certificate, please submit a request and include the following information: your name; journal for which you reviewed; and article number as provided in the invitation to review. Your message can be sent to our editorial department via this contact form.

  • I would like to become a reviewer for a journal. What should I do?

    Let us know if you are interested in getting involved in journal peer review. Our editors will be delighted to hear from you. Please send a message, indicating the journal for which you are interested in reviewing (also add this to the subject line), and get in touch with our editorial team via this contact form.

  • Is the journal a partner of Publons?

    We do not partner with Publons. You may share any review you have submitted for one of our journals via the Publons platform if you wish, according to the guidelines available.

Maybe your question has not been answered above, in which case we invite you to explore the site where you might find the information you are looking for. The buttons below will take you to our popular sections. If you still have a question, please get in touch with our customer service team via this contact form.